How Keith was protected from a Pension Scam thanks to vigilance and Professional Financial Advice
When Keith contacted Lyndhurst FM with an urgent request to withdraw his entire pension, something didn’t feel right. Thanks to the strong relationship built over years of financial planning, his Lyndhurst financial adviser immediately sensed something was off – and that instinct may have saved Keith from losing his entire retirement fund, and more.
Keith explained that he had borrowed money from his bank and was investing in what he believed to be a legitimate Bitcoin trading opportunity. But as the conversation unfolded, it became clear that Keith had fallen victim to a sophisticated scam.
Rather than processing the withdrawal, the Lyndhurst adviser took swift action – advising Keith to report the incident to Action Fraud, contact his banks and connect with a specialist victim support group.
Although Keith had already lost around £80,000, the intervention prevented far greater losses and helped Keith to work with the banks to get some of his losses recovered.
“I was embarrassed and confused, but my adviser didn’t judge me. They listened, asked the right questions, and ultimately protected me from making a terrible mistake. I’m so grateful they were there.”
— Keith, Lyndhurst FM Client
This case highlights the importance of personal relationships in financial advice. At Lyndhurst, we don’t just manage investments – we know our clients. That familiarity allows us to spot unusual behaviour, ask the right questions, and step in when something doesn’t feel right.
Financial scams are becoming more sophisticated, and even the most cautious individuals can be caught off guard. That’s why having a trusted adviser who knows you, and is looking out for your best interests, is more important than ever.
If you’re ever unsure about a financial opportunity or request, speak to us first. We’re here to help you make informed decisions and protect your financial future.
Need Support?
If you’ve been affected by any of the issues raised in this case study:
Please don’t hesitate to speak with your Lyndhurst adviser. Whether you’re concerned about a potential scam, unsure about a financial decision, or simply want reassurance, we’re here to help. Your safety and peace of mind is our priority.
Call Lyndhurst on 01582 715777 or email info@lyndhurstfm.co.uk
What to do if you’ve been scammed – Citizens Advice:
Visit Citizens Advice for clear guidance on what steps to take if you think you’ve been scammed. They offer practical advice on reporting fraud, protecting your finances, and accessing support.
Website: https://www.citizensadvice.org.uk/consumer/scams/
Citizens Advice consumer helpline on 0808 223 1133
Report it to Action Fraud:
If you suspect fraud or cybercrime, contact Action Fraud – the UK’s national reporting center for fraud and internet crime. You can report online or call them directly.
Website: https://www.actionfraud.police.uk/
Action Fraud 0300 123 2040
Lyndhurst Financial Management Ltd is authorised and regulated by the Financial Conduct Authority. The value of your investments can fall as well as rise and is not guaranteed.
